The following encoders are those that we know provide log files. If you're curious about your specific encoder, it is best to refer back to the encoder manufacturer to see if they are provided and how to find them.
OBS
Mac
Navigate within OBS up to Help and then Log Files, Show Log Files.
Then find the text file from the day of streaming where you experienced issues.
Windows
OBS logs are stored in C:\Users\<username>\AppData\Roaming\OBS\logs.
Make sure to close OBS before opening your log file via the file system. The best log to choose is the latest log file or the one that contains the problem. Alternatively, you can also restart OBS, replicate the problem, and then close it to generate a new log file to show your problem. Logs are named by date (YYYY-MM-DD-HH-SS.txt), so they are sorted by date regardless of whether you sort by name or by date.
Wirecast
Mac
Open Finder
Go to the menu at the top of the screen and click Go, then Go to Folder
A window will pop up, copy and paste this phrase:
~/Library/Logs/WirecastYou will see a folder called Wirecast, and inside that folder, you'll see several text files saved as
flash_log_#.txtFind the one that corresponds to the date you were having issues.
Windows
Navigate to C:\Users\username\AppData\Roaming\Wirecast\flash_log.txt
Find the file that corresponds to the date you were having issues.
Once the files are located, feel free to send them our way. We'll be happy to look at it and help you get to the bottom of your issues!