# Subsplash Support > Hi {{first\_name|fallback:"there"}}! How can we help you? ## Giving - [Setting up Giving](https://support.subsplash.com/en/articles/9021030-setting-up-giving.md) - [Tax Info FAQs](https://support.subsplash.com/en/articles/9021073-tax-info-faqs.md): Tax information is needed for collecting tax-free donations - [Creating a Custom Subsplash Giving Link](https://support.subsplash.com/en/articles/9021085-creating-a-custom-subsplash-giving-link.md): How to create a custom Subsplash Giving link - [The Maximum Donation Amount Allowed In A Single Transaction](https://support.subsplash.com/en/articles/9021098-the-maximum-donation-amount-allowed-in-a-single-transaction.md): This article explains the maximum amount a single donor can give in an individual transaction. - [Subsplash Giving Exclusive Guarantee](https://support.subsplash.com/en/articles/9021126-subsplash-giving-exclusive-guarantee.md): What is the Subsplash Giving Exclusive guarantee? - [Giving Settings](https://support.subsplash.com/en/articles/9021475-giving-settings.md): Understanding the general giving settings available to you in the dashboard. - [Updating Your Info in Subsplash Giving](https://support.subsplash.com/en/articles/9021637-updating-your-info-in-subsplash-giving.md): Why do you need to update your information in Subsplash Giving? - [Supporting Your Donors](https://support.subsplash.com/en/articles/9029185-supporting-your-donors.md): How to best support the donors within your church. - [Subsplash Giving in Canada](https://support.subsplash.com/en/articles/9029187-subsplash-giving-in-canada.md): Can I sign up for Subsplash Giving if I'm in Canada? - [The Importance of a Legal Giving Account Owner](https://support.subsplash.com/en/articles/9029198-the-importance-of-a-legal-giving-account-owner.md): Why do I need a legal Giving Account Owner with Subsplash Giving? - [Giving Migration Plan and Email Templates](https://support.subsplash.com/en/articles/9029210-giving-migration-plan-and-email-templates.md): A simple communication plan to help you with your Subsplash Giving migration! - [Troubleshooting Company Name & EIN/Tax ID Verification](https://support.subsplash.com/en/articles/9083551-troubleshooting-company-name-ein-tax-id-verification.md): Learn how to verify your information to move forward with Subsplash Giving - [Giving Rollout Toolkit](https://support.subsplash.com/en/articles/9205240-giving-rollout-toolkit.md): Here are some great resources to help you get the word out about Subsplash Giving. - [Add Giving to Your App](https://support.subsplash.com/en/articles/9205248-add-giving-to-your-app.md): Once your Subsplash Giving account is verified, you can add a tab or link to your app for a seamless giving experience. - [Action Required: Update Subsplash Giving Info](https://support.subsplash.com/en/articles/10073237-action-required-update-subsplash-giving-info.md): When regulations change, Stripe may need more information or verification from you to meet anti-money laundering and KYC standards. - [Canadian Tax Statements](https://support.subsplash.com/en/articles/10223683-canadian-tax-statements.md): A guide for Canadian organizations to set up tax statements in the Giving platform. - [Giving Methods & Statements](https://support.subsplash.com/en/articles/13171629-giving-methods-statements.md): An overview of how different donation types are handled within Subsplash Giving and how they impact tax statements. - [Accessing deleted profiles in your Subsplash Dashboard](https://support.subsplash.com/en/articles/13753391-accessing-deleted-profiles-in-your-subsplash-dashboard.md): Learn how user-initiated account deletions impact your People list, Groups, and Giving records within the Dashboard ## Church Management - [Complying with TCPA Guidelines when Using SMS \(Text\)](https://support.subsplash.com/en/articles/10113110-complying-with-tcpa-guidelines-when-using-sms-text.md): Subsplash lets churches use SMS for communication, but churches must ensure compliance with TCPA guidelines for text messaging. - [Workflows](https://support.subsplash.com/en/articles/12803033-workflows.md): A walkthrough for how to set up and use the Workflows feature. - [Workflows Email Automation](https://support.subsplash.com/en/articles/15805636-workflows-email-automation.md): Automate Workflows by configuring Steps to send emails when Cards enter them, saving time and manual effort. ## Websites - [Page Management](https://support.subsplash.com/en/articles/9021015-page-management.md) ## Apps - [Setting Your App Live in The Church App](https://support.subsplash.com/en/articles/9083704-setting-your-app-live-in-the-church-app.md): Your Guide on how to prepare and launch your app in TCA - [App Launch Countdown](https://support.subsplash.com/en/articles/9083718-app-launch-countdown.md): Want more information about what to expect with your App Launch? Read more here! - [Replacing Your Old App with a Subsplash App](https://support.subsplash.com/en/articles/9085691-replacing-your-old-app-with-a-subsplash-app.md): Moving from one app developer to another is no small decision, so we want to make it easy for you and your app users! - [App Analytics](https://support.subsplash.com/en/articles/9085752-app-analytics.md): Analytics are broken down by platform, allowing you to monitor engagement on your different channels. - [Setting Up Your Church Campus Locations](https://support.subsplash.com/en/articles/9086177-setting-up-your-church-campus-locations.md): Adding locations and their addresses to your app will help ensure people can find your church and get to the right place for your events! - [The Church App](https://support.subsplash.com/en/articles/9091129-the-church-app.md): The Church App \(TCA\) is a container app built by Subsplash, which houses many of our apps all under a single roof. - [Promoting Your App](https://support.subsplash.com/en/articles/9091169-promoting-your-app.md): Congratulations on your app going live! We have some great resources to help you tell your audience about the new tool you have to offer! - [CarPlay & Android Auto](https://support.subsplash.com/en/articles/9490914-carplay-android-auto.md): Listen to your church's media easily while you drive! - [App Troubleshooting Information and Clearing Cache](https://support.subsplash.com/en/articles/9959254-app-troubleshooting-information-and-clearing-cache.md): Learn how to find important data for Subsplash Support and reset your App by clearing your App Cache - [App Version Features](https://support.subsplash.com/en/articles/11825671-app-version-features.md): This article lists major features that were added to all Subsplash apps after app version 6.0. ## Media - [Encoding Settings](https://support.subsplash.com/en/articles/9085541-encoding-settings.md): Use the information in this article to ensure your videos and streams play properly. ## Live - [Troubleshooting Stream Buffering](https://support.subsplash.com/en/articles/9021135-troubleshooting-stream-buffering.md): Your stream may be buffering for a number of different reasons. Here we unpack why streams may need to "buffer" in the first place. - [Adding Giving Prompts to Subsplash Live](https://support.subsplash.com/en/articles/9021141-adding-giving-prompts-to-subsplash-live.md): In this article, we will show you what Giving Prompts are, and how to use in them in your Subsplash Live streams! - [Stream Zoom Meetings to Subsplash Live](https://support.subsplash.com/en/articles/9021147-stream-zoom-meetings-to-subsplash-live.md): Follow this article to connect Zoom to Subsplash Live. - [Using Subsplash Live with Church Online Platform](https://support.subsplash.com/en/articles/9021154-using-subsplash-live-with-church-online-platform.md): Church Online Platform is an incredible engagement tool used to provide live chat and prayer with your pre-existing live streaming provider. - [Adding a Subsplash Live Stream to SnapPages](https://support.subsplash.com/en/articles/9021292-adding-a-subsplash-live-stream-to-snappages.md): You can easily bring in your upcoming live stream to SnapPages by simply using a Subsplash block. - [Deleting a Live Stream During a Broadcast](https://support.subsplash.com/en/articles/9021675-deleting-a-live-stream-during-a-broadcast.md): During a broadcast, circumstances may arise where a Live Stream in the Dashboard needs to be deleted. - [Understanding Bitrate](https://support.subsplash.com/en/articles/9089417-understanding-bitrate.md): A quick summary of what "bitrate" is and what can impact it. - [Troubleshoot your Livestream](https://support.subsplash.com/en/articles/9205434-troubleshoot-your-livestream.md): Check here if you are running into any issues streaming or scheduling a live stream! - [Copyright Licenses For Live Streaming](https://support.subsplash.com/en/articles/9205487-copyright-licenses-for-live-streaming.md): Learn about the various types of licenses required for live streaming worship services. - [Livestreaming 101: Audio](https://support.subsplash.com/en/articles/9357658-livestreaming-101-audio.md): Whether you're trying to solve a particular audio problem, or just need a refresher, this article is for you. - [Subsplash Live and Your Local Network](https://support.subsplash.com/en/articles/9762757-subsplash-live-and-your-local-network.md): Networks are one of the most crucial parts of your streaming setup. Click in to read about some common questions and troubleshooting steps! - [Subsplash Live RS](https://support.subsplash.com/en/articles/9504619-subsplash-live-rs.md): Click in to read about some exciting new changes to Subsplash Live. - [Quality and Reliability in Live Streams](https://support.subsplash.com/en/articles/10046130-quality-and-reliability-in-live-streams.md): Discussing the ways that each encoding setting affects the quality and reliability of your live streams. - [Supported Countries for Subsplash Live Streaming](https://support.subsplash.com/en/articles/10274057-supported-countries-for-subsplash-live-streaming.md): Subsplash Live is currently only officially supported in Canada, USA, and the Virgin Islands \(both British and American\). Click in to learn more! - [Locally Storing Media](https://support.subsplash.com/en/articles/10769091-locally-storing-media.md): Subsplash recommends having a local backup of all media content. Click in to see why! ## Events - [Create and Manage Events](https://support.subsplash.com/en/articles/9062366-create-and-manage-events.md): Learn how to create new events and add them to your calendars so that you can keep your users both informed and engaged. - [Using Repeating Events](https://support.subsplash.com/en/articles/9062527-using-repeating-events.md): Automatically created events on a repeating schedule. This article will walk through everything you need to know about repeating events. - [Unlisted Events](https://support.subsplash.com/en/articles/9062546-unlisted-events.md): When selecting this unlisted visibility setting on an event, your event will no longer be listed in the app, website, or any event embeds. - [Adding Registration to Events](https://support.subsplash.com/en/articles/9074472-adding-registration-to-events.md): Event registration is a great way to track who is coming to events, conferences, and more. - [Using an iCal feed in your Calendar](https://support.subsplash.com/en/articles/8500917-using-an-ical-feed-in-your-calendar.md): How to add an iCal calendar to your events calendar. - [Event Registration Tickets & Payments](https://support.subsplash.com/en/articles/9767880-event-registration-tickets-payments.md): Using the paid event registration feature to take payments for events, offer discount codes, or even collect partial payments - [Event Attendance](https://support.subsplash.com/en/articles/10103881-event-attendance.md): Attendance allows you to track a numeric value of attendance - [Removing & refunding paid registrations](https://support.subsplash.com/en/articles/11137859-removing-refunding-paid-registrations.md): How to handle removing registered guests from an event's guest list, and how to find any associated event payments to refund. - [Register guests from the Dashboard](https://support.subsplash.com/en/articles/15878569-register-guests-from-the-dashboard.md): Learn how to manage adding guests to an event registration directly from your dashboard. ## Groups & Messaging - [Subsplash Groups & Messaging](https://support.subsplash.com/en/articles/8500894-subsplash-groups-messaging.md): Your community’s home to start meaningful conversations, ask for prayer, and encourage one another is in your app. - [Messaging Security and Privacy](https://support.subsplash.com/en/articles/9067056-messaging-security-and-privacy.md): When it comes to adopting a tool for church communication, we know that safety and security is of the utmost importance. - [Direct Messaging](https://support.subsplash.com/en/articles/9067080-direct-messaging.md): Allows users to create and send direct messages to each other within the app or web. - [Groups & Messaging Roles](https://support.subsplash.com/en/articles/9086148-groups-messaging-roles.md): There are distinct roles that are important to understand in order to use Subsplash Messaging to its fullest. - [How to Invite Group Creators](https://support.subsplash.com/en/articles/9086159-how-to-invite-group-creators.md): The Group Creator role is for users who need the ability to create new Groups from the app on their device. - [Launching Subsplash Messaging](https://support.subsplash.com/en/articles/9091124-launching-subsplash-messaging.md): Messaging is a great communication tool for you app users. Get started here! - [How to Access Messaging](https://support.subsplash.com/en/articles/9155640-how-to-access-messaging.md): Messaging is a feature with a Group and can be found within your app menu bar or via your unique web URL. Learn more here! - [Accepting Group Invites](https://support.subsplash.com/en/articles/9155648-accepting-group-invites.md): If invited to a group it is very important to accept the invite from your email in order to join the group and begin messaging. - [Switching to Messaging](https://support.subsplash.com/en/articles/9171507-switching-to-messaging.md): Practical next steps on how to switch from another messaging platform \(Facebook, WhatsApp, GroupMe, etc.\). - [Managing Group Settings](https://support.subsplash.com/en/articles/9205496-managing-group-settings.md): Learn how to manage who can see and join your Subsplash Groups by adjusting visibility, enrollment, and member limit settings. - [Group Finder](https://support.subsplash.com/en/articles/9021119-group-finder.md): Promote group engagement through an embed on your website or a shareable web app link that you can add to emails, texts, and more. - [Group Events](https://support.subsplash.com/en/articles/10968361-group-events.md): Group events are an essential way to coordinate gatherings, meetings, and activities within your community. ## Dashboard - [Subsplash Academy](https://support.subsplash.com/en/articles/8892729-subsplash-academy.md): Your place to grow in and receive the latest instruction on the Subsplash Platform. - [Update Billing Information](https://support.subsplash.com/en/articles/9044736-update-billing-information.md): A Billing Manager can access the Subscription page for billing information, update payment methods, and will receive monthly receipts. - [Subsplash & GDPR](https://support.subsplash.com/en/articles/9067326-subsplash-gdpr.md) - [How to Get Support](https://support.subsplash.com/en/articles/9068151-how-to-get-support.md): The Subsplash Assistant is your go-to for help! Get instant AI answers and connect with the the appropriate team, all in one place. - [Deleting an image](https://support.subsplash.com/en/articles/9089063-deleting-an-image.md): Looking to clean up your artwork library? You can do this quickly and easily by following these steps. - [Onboarding Guide](https://support.subsplash.com/en/articles/9091093-onboarding-guide.md): Our goal is to help you build a great app ASAP while providing the guidance and support you need along the way. - [Lists](https://support.subsplash.com/en/articles/9091205-lists.md): Lists allow you to group different content, for your Mobile App, Podcasts, Website, and TV App. - [Promotional Videos Spotlight](https://support.subsplash.com/en/articles/9091799-promotional-videos-spotlight.md): Promotional videos are a fun way to introduce your congregation to your app and to generate excitement. - [Log in to the Dashboard](https://support.subsplash.com/en/articles/9151078-log-in-to-the-dashboard.md): Log in to your Dashboard to upload Media, edit your app or website, set up Check-in, manage Gifts, get Support, and more. - [Pro Support](https://support.subsplash.com/en/articles/9222909-pro-support.md): Get the fastest response times from Subsplash Support when you need it most. - [Submit a Feature Request](https://support.subsplash.com/en/articles/9455957-submit-a-feature-request.md): You can now create and vote on improvement ideas, explore our planned features, and track what we've achieved so far! - [Securing Online Accounts](https://support.subsplash.com/en/articles/9462663-securing-online-accounts.md): This article will take you through some easy ways to secure your account and protect you from bad actors. - [Two Factor Authentication](https://support.subsplash.com/en/articles/9584103-two-factor-authentication.md): Also known as 2FA, adds an extra layer of security to your Subsplash Dashboard. - [Checking Your Subscription](https://support.subsplash.com/en/articles/10023714-checking-your-subscription.md): Click here to learn how to view your current subscription details! - [Your Subsplash Team](https://support.subsplash.com/en/articles/10291983-your-subsplash-team.md): This is an overview of the people & systems you’ll interact with as a user of the Subsplash Platform. - [Sharing your Subsplash content](https://support.subsplash.com/en/articles/14351579-sharing-your-subsplash-content.md): There are many ways to share the content created within the Subsplash Dashboard, from QR codes, to web links, to Subsplash Tap! Use these to spread the word about your Media, Events, Groups, and more. ## Analytics & Reports - [Understanding Giving Analytics](https://support.subsplash.com/en/articles/9021043-understanding-giving-analytics.md) - [Telemetry and Stream Health](https://support.subsplash.com/en/articles/9062323-telemetry-and-stream-health.md): With Subsplash Live telemetry reports, you can get a detailed breakdown of the health of each and every one of your broadcasts. - [Donation Reporting](https://support.subsplash.com/en/articles/9205570-donation-reporting.md): Simplifying Donation Reporting in the Subsplash Dashboard ## Subsplash Tap - [Managing Subsplash Tap](https://support.subsplash.com/en/articles/11378622-managing-subsplash-tap.md): You can manage and control your Subsplash Tap devices directly from your Link Items in the dashboard. - [Introducing Subsplash Tap](https://support.subsplash.com/en/articles/11378608-introducing-subsplash-tap.md): Subsplash Tap is the simple and modern way to connect your community to your mission with just one tap. - [Link Trees & Digital Bulletins with Subsplash Tap](https://support.subsplash.com/en/articles/11370721-link-trees-digital-bulletins-with-subsplash-tap.md): Learn what a link tree is and find out how to use Subsplash Tap to link to a bulletin on your SnapPages website. - [Using & Supporting Subsplash Tap Devices](https://support.subsplash.com/en/articles/11395740-using-supporting-subsplash-tap-devices.md): Learn how Subsplash Tap works and how you can support your community as they use it. - [Configuring Subsplash Tap links](https://support.subsplash.com/en/articles/13593497-configuring-subsplash-tap-links.md): The key to success with Subsplash Tap Products is understanding which link type serves your needs. ## End User & Donor Resources - [Downloading Audio for Offline Use](https://support.subsplash.com/en/articles/9062541-downloading-audio-for-offline-use.md): Downloading audio on the app enables you to playback the content without being connected to the internet or continuing to use cellular data. - [Managing Your Payment Methods](https://support.subsplash.com/en/articles/9062701-managing-your-payment-methods.md): Add or update your payment methods for Subsplash Giving. - [Log In or Sign Up for a Subsplash Account](https://support.subsplash.com/en/articles/8939060-log-in-or-sign-up-for-a-subsplash-account.md): A Subsplash account is required whether donating to your church, joining a group, or registering for an event. - [Facebook Login No Longer Available](https://support.subsplash.com/en/articles/8872740-facebook-login-no-longer-available.md): If you have previously logged into your account using Facebook, you may notice that this option is no longer available on the login page - [Troubleshoot Your Email](https://support.subsplash.com/en/articles/9067146-troubleshoot-your-email.md): Ensure that emails get to where they need to go — your inbox. Covers a few reasons why you might not be receiving our emails. - [Delete Your Subsplash Account](https://support.subsplash.com/en/articles/9067176-delete-your-subsplash-account.md) - [Cast Content from your App](https://support.subsplash.com/en/articles/9067273-cast-content-from-your-app.md): Whatever platform you might be using, you may want to view your content on a bigger screen. - [Linking Your Bank Account](https://support.subsplash.com/en/articles/9091819-linking-your-bank-account.md): Before you can donate with Subsplash Giving, you will need to link a payment method. Bank accounts will be withdrawn via ACH. - [Managing Your Subsplash Account](https://support.subsplash.com/en/articles/9091837-managing-your-subsplash-account.md): How to log in to your Subsplash account and keep it up to date with correct payment information and personal details. - [Recurring Gift Email Notifications](https://support.subsplash.com/en/articles/9091980-recurring-gift-email-notifications.md): When you set up a recurring gift, you'll receive an email notification for the following situations. - [Requesting a Refund or Managing a Recurring Gift](https://support.subsplash.com/en/articles/9092014-requesting-a-refund-or-managing-a-recurring-gift.md): It’s simple to request a refund or manage your recurring gifts with Subsplash Giving. - [Editing or Discontinuing Your Recurring Donation](https://support.subsplash.com/en/articles/9092018-editing-or-discontinuing-your-recurring-donation.md): From time to time, you may find yourself wanting to edit your recurring donation. - [Access your Tax Statements](https://support.subsplash.com/en/articles/9114515-access-your-tax-statements.md) - [Giving receipts](https://support.subsplash.com/en/articles/9155594-giving-receipts.md): Stay organized with this clear guide to the gift receipts and alerts you’ll receive from Subsplash - [Start Giving to Your Church Through Subsplash Giving](https://support.subsplash.com/en/articles/9155581-start-giving-to-your-church-through-subsplash-giving.md): Log in and set up your one-time or recurring donations to your Church. - [PCI and Subsplash Giving Security](https://support.subsplash.com/en/articles/9155627-pci-and-subsplash-giving-security.md): An overview of the security of Subsplash Giving! - [Getting Started as a Group Creator](https://support.subsplash.com/en/articles/9155629-getting-started-as-a-group-creator.md): As a Group Creator within Subsplash Groups, it is your responsibility to create groups, invite users, and manage the Groups as necessary. - [How to Create a Recurring Gift](https://support.subsplash.com/en/articles/9205430-how-to-create-a-recurring-gift.md): Subsplash Giving offers four recurring gift frequencies for you to choose from! Follow these steps to create a recurring gift. - [Split Gifts](https://support.subsplash.com/en/articles/9205440-split-gifts.md): Learn how to give to multiple funds at the same time. - [In-App Volunteer Scheduling](https://support.subsplash.com/en/articles/9205464-in-app-volunteer-scheduling.md): Learn how to accept or deny rostering requests, as well as manage availability as a volunteer. - [Report Messaging Users & Content](https://support.subsplash.com/en/articles/9205512-report-messaging-users-content.md): If you come across content or another user that might be inappropriate or suspicious, you can now easily report it to your group manager. - [Compatible Bank Accounts](https://support.subsplash.com/en/articles/9021231-compatible-bank-accounts.md): What kind of bank accounts can you use with Subsplash Giving? - [Fill In Notes Responses](https://support.subsplash.com/en/articles/9089106-fill-in-notes-responses.md): Learn how your users can get the correct responses for fill-in-the-blank notes. ## Developer Resources - [Subsplash API](https://support.subsplash.com/en/articles/11610463-subsplash-api.md): Programmatic access to the Subsplash platform and your data.