Your Ministry Consultant introduces you to Subsplash and helps you determine how the tools Subsplash offers will equip your organization to reach your goals. From your first interaction to the point of sale, your ministry consultant is your primary point of contact to navigate the sales process and arrive at a decision.

Your Onboarding Specialist is committed to helping you find value on the Subsplash Platform. The Onboarding Specialists specific role is determined by which onboarding package you purchased. In most cases, they help you build your Starter App (the initial version of your app) as quickly as possible so you can begin to see growth and engagement through the Subsplash platform. From point of sale to when your apps go live in the app stores, your onboarding specialist is your primary point of contact to navigate the building process.

Your Client Success Manager serves as your primary point of contact from when your app goes live for the length of your partnership with Subsplash. Meeting regularly with your CSM ensures you maximize the value of your subscription. They are here to introduce you to new features and provide consultation on how best to utilize the Subsplash platform based on your unique ministry goals.

Your CSMG is a specialist here to help you transition exclusively to Subsplash Giving. Together with your CSMG, you will game plan both back-end and front-end changes, including shifting systems, understanding how the giving tool works, and donor transition.

Our Billing team is available to help with billing related issues or payment questions. They can be reached via the support site or by emailing billing@subsplash.com. The answers to many billing questions are also found on your dashboard subscription page.

Subsplash Support exists to enable you to get the most out of the Subsplash Platform by answering technical and troubleshooting questions. Our support pathways are designed to provide the fastest possible support by choosing to communicate primarily through tickets (email support), and scheduled video meetings for non-urgent questions or issues. These methods allow the fastest response times to the largest number of clients possible.

The fastest way to get the help you need is by clicking the "?" on the bottom right corner of your Dashboard. You can ask questions, submit a ticket, schedule a meeting, and even live chat (Pro Support Only) using the Subsplash Assistant. Our friendly Subsplash Assistant scours our entire knowledge base to provide instant answers. After you receive a response, if you still need to contact support, you can choose Get More Help and then choose a next step.

Your place to grow in and receive the latest instruction on the Subsplash Platform. Designed to bring practical instruction on Subsplash services for new and advanced learners, Subsplash Academy offers live and on-demand classes.