Enabling Notifications In-App
Our first recommendation, when you're having issues receiving Push Notifications, is to make sure that they are enabled with your app!
Here are some steps on how to check that:
Navigate to the Personalized Account Menu by clicking your Avatar in the top right corner of the app.
Scroll down to the "App Settings" section.
Tap on the "Notifications" button.
Make sure the toggle switches are turned on for all the areas you would like to receive notifications from! If it's not, slide the toggles to the right to turn them on.
If you get any errors while trying to toggle on notifications then it's possible your device failed to register completely on our end, you will need to reinstall the app to try again.
Device Settings
Apple Devices:
First, locate and open the "Settings" app on your iOS device's home screen.
Scroll down and tap on the "Notifications" option.
On the "Notifications" screen, you'll see a list of all the apps on your device that can send you notifications.
Find the app for which you want to turn on notifications and tap on it.
On the next screen, you'll see options to turn on/off "Allow Notifications" and "Lock Screen," among others.
Make sure the "Allow Notifications" toggle switch is turned on. If it's not, slide it to the right to turn it on.
Next, you can customize the notification settings for this app by selecting the type of notification you want to receive, such as banners or alerts, and whether you want the notification to appear on the lock screen or not.
Android Devices:
Open the "Settings" app on your Android device. You can usually find this app on your home screen or in your app drawer.
Scroll down and tap on "Apps & notifications".
Find the app for which you want to turn on notifications and tap on it.
Tap on "App notifications".
On the next screen, make sure that the toggle switch for "Allow notifications" is turned on. If it's not, slide it to the right to turn it on.
Next, you can customize the notification settings for this app by selecting the type of notification you want to receive, such as sound, vibration, or pop-up. You can also choose whether or not to show notifications on the lock screen.