Refunding a payment associated with an event registration can be done in a few different ways. Whether you’re starting from the guest list or payment reporting, this guide will walk you through the process and show how to optionally remove the associated registration.
Refund from the Event Guest List
In your event's details, select Total registrations to open the Guest list.
Search for the guest with the payment you'd like to refund in the event's guest list, and click their row to open the Registration details modal.
Click on the Amount paid row. If the guest utilized a ticket accepting Partial payments, you'll see the Manage balance modal. Click the row for the payment you'd like to refund in the Timeline.
In the top right of the screen, select the Refund button, and select Yes, refund upon reaching the confirmation modal.
Refund from the Payments page
Navigate to Giving > Payments in your dashboard.
Search for the associated payment you'd like to refund, and click the row to open the payment details.
In the top right of the screen, select the Refund button, and select Yes, refund upon reaching the confirmation modal.
Refunding a payment tied to an existing event registration will not remove the associated registration. Instead, it will create an outstanding balance of the same amount tied to the registration, which may result in any users tied to that registration receiving balance reminder emails until the balance is resolved. Removing the registration must be done separately from refunding the payment.
Remove a guest's registration from an Event
To remove a guest from an event's guest list, check out the following steps:
In your event's details, select Total registrations to open the Guest list.
Search for the guest you'd like to remove from the event's Guest list.
Select the
...button in the associated guest's row, and select Remove. If this guest is a part of a larger Party, the rest of the party's guests and the party's associated balance will remain until all guests in the party are removed.
Confirm your intent to remove by selecting Yes, remove in the warning modal.
Removing a guest with a paid registration will not refund any associated payments. If you'd like for these payments to be refunded, please refer to the Refund steps above.
FAQs
Who is able to initiate a refund?
Refunds can be initiated by Giving Managers & Giving Account Owners.
Will refunding a transaction send a confirmation email to the payer?
Refunding a payment will not send a confirmation email to the payer.