Subsplash Giving is required to set up payment on event registration.
With Event Ticketing, you can now collect payments for events, merchandise, small group curriculum, and much more. Follow the steps below to create new tickets to represent individual items available for purchase.
If you would like to add paid event registration, you can click on the "Tickets & payment" option and then set the dollar amount(s) for the event. You are able to have up to 20 different ticket types per event. You can drag and drop the ticket types using the horizontal lines on the left to determine which one is the default (the default ticket type is always the one at the top). Payments for event registration tickets follow the same weekly deposit schedule to your linked bank account as charitable gifts. For more deposit information schedule see the article Transfers & Deposits.
Partial Payments
You can now enable partial payments for events like conferences and student camps. This allows guests to make multiple payments instead of paying the full amount upfront.
When setting up a paid event, you have the option to configure partial payments for each ticket type. In the "Payment required to register" section of a ticket, select the option that says "A minimum of" and add the minimum partial payment allowed.
Automated Balance Reminders
By default, Subsplash will send a weekly balance reminder emails for unpaid and partially paid registrants leading up to an event reminding them of their outstanding balance and giving them a link to make follow up payments.
Balance reminders can be toggled off/on from the Event details > Registrations > Notifications section.
Balance reminders are on by default for all events created after launch day (April 10th, 2025), and can be enabled/disabled for an event at any time.
Managing Payments
Once partial payments are enabled, you can track and manage online and offline payments effectively with the following options:
View Registration List:
See data like who has registered, the number of tickets, and ticket types.
Easily export the registration list for more details.
Quickly identify who has paid in full and who has an outstanding balance.
Manage Balance:
Check the total amount collected and the count of parties with unpaid balances in the top right corner.
Click on an individual registration to see their payment timeline.
Mark a party as paid and zero out the remaining balance if needed.
Create Payments:
Add a check, cash, or other types of payments received outside of Subsplash.
Optionally send a receipt to the payer.
Refund or Edit a Payment:
To refund a payment, Giving Managers can issue a refund on a partial payment from the payment detail page.
The amount will be added back to the remaining balance.
Money will be returned in 5-10 business days.
The payer should receive a refund receipt.
To edit a payment, Giving Managers can edit a payment from the payment detail page.
Update the payer for an offline payment, or the amount, date received, payment method, status, and memo.
Edit the payment status to “Failed” in the case of a bounced check.
After edits are made, the activity will display what was changed, who made the changes, and when.
For cash, check, and other types of payments, your organization is responsible for returning the money.
Sending Manual Reminders
To remind guests with outstanding balances, you can send them a reminder email.
Click to send a reminder email to guests with unpaid balances.
The email will include a link for guests to make a follow-up payment.
Guests can use the link to pay the remaining balance in full or make additional payments.
Reminder emails are sent to any registrants who have opted in to email updates, as well as the primary contact. Emails will always go to the primary contact, even if other guests have opted out of email updates.
Payment Reporting
Paid Event Registration is fully integrated with Subsplash Giving—the secure and trusted donations platform used by thousands of churches.
Both tax deductible and non-tax deductible transactions are managed in the Subsplash Giving Dashboard, but they are tracked separately. Payments collected through payment forms or paid event registrations appear in the Payments section and are deposited to your connected bank account on the same schedule as donations. In your Transfer report, these payments are listed in a separate category from charitable gifts, making your reporting clear and accurate.
Learn how to reconcile payments and event registration transactions within the Dashboard with our Payment Reporting article.
Discount Codes
Discount Codes can be used to apply discounts to event tickets for early bird registrations, volunteer/staff pricing, scholarships, and more.
With discount codes, you can:
Offer discounts on paid event tickets
Create up to 20 discount codes per event with independent start & end times
Choose between percentage (%) or flat rate ($) discounts
When do Balance reminder emails send out?
When do Balance reminder emails send out?
Balance reminders send out on Wednesdays, starting at 9AM PST. The reminders get sent out every week up until the event start day/time.
Can I customize the audience for balance reminders?
Can I customize the audience for balance reminders?
At this time, no. Balance reminders are sent to all valid email contacts tied to an event registration with an outstanding balance.
Can I customize the content of balance reminders?
Can I customize the content of balance reminders?
At this time, no. If you'd like to customize the subject or body of a balance reminder, we recommend using the manual email tool in your Event's guest list.