Dashboard registration allows you to easily register attendees for in-person events directly from your Subsplash dashboard. This feature is perfect for managing walk-ins, lobby lines, and offline payments.
Understanding admin powers
When you add a guest from the dashboard, you bypass many of the restrictions placed on standard end-users. This bypass allows you to accommodate unique registration scenarios. You will see a warning symbol (an eye with a slash through it) showing that the option selected is bypassing a set limitation, but the system will not stop you from proceeding. Here are some examples of restrictions that can be bypassed.
Selecting ticket types that are currently hidden from end-users or have expired.
Exceeding established ticket limits for a single registrant.
Surpassing the total event capacity.
Applying discount codes that have already expired.
Adding a guest to an event
You can begin registering guests in the Guest List section of an event.
Navigate to Events > All Events.
Select the specific event you want to add a guest to.
Click Total registrations at the top of the Event to open the Guest List.
Click Add guest at the top of the list of registrants to start the registration process.
Follow the standard registration flow to select tickets and enter guest information.
If no one has registered for the event yet, then the Add guest button will show at the top of the Event in the Dashboard, where the Guest List normally is.
Selecting a primary contact
The primary contact is the person attached to the registration who will receive communication. By default, you can search for an existing profile or add a new person.
Search for the attendee in the primary contact search bar.
Select an existing profile, or click to add a new person.
Proceed to the ticket selection step.
If a profile does not appear in the search results, you must create a new profile as their existing profile does not contain enough data to qualify being a primary contact. This will only occur if a profile is missing a required first name, last name, or email, and the user has previously logged into their account, which restricts you from editing their information from the registration modal.
Navigating payment options
When completing a dashboard registration for a paid event, you have access to flexible payment options that standard users do not see.
Record payment: Accept and record a full or partial payment toward the total balance.
Pay later: Select this option to create an outstanding balance. The guest will receive an email prompting them to complete their payment online.
Waive payment: Choose this option when a payment is explicitly forgiven, or you do not expect to collect the funds. This removes the amount from the total due and reports it separately in your guest list and event export.