Subsplash will only serve as your website host. If you are not sure who is hosting your domain name, check out the FAQ section below for instructions on how you can determine where your domain is being hosted. We also included guided tutorials for domain hosts popular with our clients, those include, WIX, GoDaddy, Google Domain, Network solutions, and more.
Connect your custom domain
Updating DNS records through your Domain Host
Go through your current domain registrar (usually where your domain was purchased) and update the DNS records, specifically the A-Records so that they point to our IP address: 35.164.64.246.
Search for "Advance DNS" "Manage DNS" and "Manage Host Records" if you are not able to locate where to modify your a-records through your domain host.
Depending on how your domain registrar works, you may need to set up (or edit) two A-Records, the root records we are looking for are going to be titled "@" and "WWW"
Example image of what your a-records should look like.
Add your domain to your Website
Once your DNS records are updated, go to your SnapPages (on the Subsplash dashboard Web -> Website) and navigate to Settings > Domain Names > Select 'Connect a Domain Name'
You'll then be prompted to input your custom domain. Once added, the custom domain will be displayed in the domain list. Navigate into your newly added domain by clicking on the domain in the list, where you'll then see the status of the domain.
If your domain status is 'Active' and your DNS records report as a green status, your site is Live!
Enable SSL
You'll then want to secure your site by activating the SSL certificate toggle.
For any further help with securing your site, please visit our How do I secure my site knowledge article.
Set your Primary Domain with SnapPages
Lastly, while on the SnapPages dashboard, navigate to Settings > SEO and set your Primary Domain. Setting your primary domain will forward all traffic (users) to use the specified domain.
While it can take up to 24 to 48 hours for the domain to begin pointing to your site, it typically happens immediately. If your domain is not pointing correctly after the timeframe, please contact our support team and we’ll be happy to help!
Guided Tutorials
Below, you will find a list of domain hosts that are most popular among our clients.
Expand the drop-down of your domain host for further instructions on connecting your domain.
If you are unsure of your domain host, enter your domain in this DNS lookup tool or contact your webmaster for your organization.
Register.com
Register.com
1. Make sure you have login credentials for your domain.
Log in through this link here. If you are not sure what email is associated with your domain, please contact Register.com for additional assistance.
2. Select Domain Name in the menu on the left side of the page.
3. At the bottom of the page, select Advanced Tools.
4. Then, to the right of Advanced DNS Records, select Manage.
If you receive an alert, select Continue
Here you will need to ensure that you have the following A records:
Name: @ | Value: 35.164.64.246
Name: WWW | Value: 35.164.64.246
If you receive an error when adding WWW to the A record, you may need to delete the CNAME record containing WWW
5. Remove any additional A records or CNAME records pointing to your domain and Save all changes
This should not affect your emails in any way, but if you encounter an issue with your emails not coming through your custom domain, please contact Register.com.
Once you have made the changes to your DNS settings for your domain, please keep in mind, that some changes can take up to 24-48 hours.
6. Log in to your Subsplash dashboard and navigate to Web -> Website to enter your SnapPages site.
Select Settings -> Domain Names. Select Connect a Domain Name. Enter your domain name, and if your domain is active, then enable SSL.
Hover/Enom
Hover/Enom
1. Make sure you have login credentials for your domain.
Log in through this link here. If you are not sure what email is associated with your domain please contact Hover for additional assistance.
2. If you have multiple domains, select the domain you'd like to connect.
If you only have one domain, skip this step.
3. Click DNS in the top right corner.
Here you will need to ensure that you have the following A records:
Host name @ (35.164.64.246)
Host name WWW (35.164.64.246)
4. Remove any additional A records or CNAME records pointing to your domain and Save all changes
This should not affect your emails in any way, but if you encounter an issue with your emails not coming through your custom domain, please contact Hover.
Once you have made the changes to your DNS settings for your domain, please keep in mind, that some changes can take up to 24-48 hours.
5. Log in to your Subsplash dashboard and navigate to Web > Website to enter your SnapPages site.
Select Settings > Domain Names. Select Connect a Domain Name. Enter your domain name and if your domain is active then enable the SSL.
Namecheap
Namecheap
1. Make sure you have login credentials for your domain.
Log in through this link here. If you are not sure what email is associated with your domain please contact Namecheap for additional assistance.
2. Select Manage to the right of the desired domain you intend to use
3. Select Advanced DNS
Here you will need to ensure that you have the following A records:
Host name @ (35.164.64.246)
Host name WWW (35.164.64.246)
4. Remove any additional A records or CNAME records pointing to your domain and Save all changes
This should not affect your emails in any way, but if you encounter an issue with your emails not coming through your custom domain, please contact Namecheap.
Once you have made the changes to your DNS settings for your domain, please keep in mind, that some changes can take up to 24-48 hours.
5. Log in to your Subsplash dashboard and navigate to Web -> Website to enter your Snappages site.
Select Settings -> Domain. Enter your domain name and if your domain is active then enable the SSL.
Cloudflare
Cloudflare
1. Make sure you have login credentials for your domain.
Log in through this link here. If you are not sure what email is associated with your domain please contact Cloudflare for additional assistance.
2. Navigate to your DNS Management Page.
3. Edit A record/CNAME records
You will need to ensure that you have the following A records:
Name WWW | Content: 35.164.64.246
Name (YOUR DOMAIN NAME) | Content: 35.164.64.246
DISABLE PROXY STATUS (Disable proxy status or your domain will not work with SnapPages)
If you are receiving an error when adding the "WWW" record it could be that it is being used as a CNAME record, if this is the case, go ahead and delete the CNAME version. You will then be allowed to create it as an A record.
4. Remove any additional A records or CNAME records pointing to your domain and save all changes
This should not affect your emails in any way, but if you encounter an issue with your emails not coming through your custom domain, please contact Cloudflare.
Once you have made the changes to your DNS settings for your domain, please keep in mind that some changes can take up to 24-48 hours to become active.
4. Log in to your Subsplash dashboard and navigate to Web > Website to enter your SnapPages site.
Select Settings > Domain Names. Select Connect a Domain Name. Enter your domain name and if your domain is active then enable the SSL.
GoDaddy
GoDaddy
GoDaddy recently updated a lot of its interfaces, so many of the links or tools shown in the video and screenshots below may be in different location within GoDaddy. If you have any trouble getting your GoDaddy-hosted domain connected to your site, contact Subsplash support, we would be happy to help!
1. Make sure you have login credentials for your domain.
Log in through this link here. If you are not sure what email is associated with your domain please contact GoDaddy for additional assistance.
2A. Click on your name in the top right corner for a dropdown.
2B. Then select My Products.
3. Find the domain you want to connect and on the right-hand side, Then select Manage DNS.
Here you will need to ensure that you have the following A records:
Name: @ | Data: 35.164.64.246
Name: WWW | Data: 35.164.64.246
See video on how to add/remove records
If your records are grayed out and not editable, scroll to the bottom of the page and ensure that you are not forwarding your domain. If there is a forward, be sure to remove it.
If you receive an error when adding WWW to the A record, you may need to delete the CNAME record containing WWW
4. Remove any additional A records or CNAME records pointing to your domain and Save all changes
This should not affect your emails in any way, but if you encounter an issue with your emails not coming through your custom domain, please contact GoDaddy.
Once you have made the changes to your DNS settings for your domain, please keep in mind, that some changes can take up to 24-48 hours.
5. Log in to your Subsplash dashboard and navigate to Web > Website to enter your SnapPages site.
Select Settings -> Domain Names. Select Connect a Domain Name. Enter your domain name and if your domain is active then enable the SSL.
Bluehost
Bluehost
1. Make sure you have login credentials for your domain
Log in through this link here. If you are not sure what email is associated with your domain please contact BlueHost for additional assistance.
2. Select Domains on the left-hand side to access your domains
3. Access DNS for your Domain
Once you located the domain you want to connect to Snappages, select the dropdown arrow next to manage.
To access the DNS settings for your domain.
4. Edit the A-records.
Next, locate the host records @ and WWW so they are pointing to the SnapPages I.P address, 35.164.64.246.
If you are unable to add the WWW a-record, it could be used as a C-name record. You are okay to delete that C-name record to free up the "WWW" hostname.
The two highlighted a-records should match the same image.
This should not affect your emails in any way, but if you encounter an issue with your emails not coming through your custom domain, please contact BlueHost.
Once you have made the changes to your DNS settings for your domain, please keep in mind, that some changes can take up to 24-48 hours.
5. Log in to your Subsplash dashboard and navigate to Web > Website to enter your Snappages site.
Select Settings > Domain. Enter your domain name and if your domain is active then enable the SSL.
Wix
Wix
1. Make sure you have login credentials for your domain.
Log in through this link here. If you are not sure what email is associated with your domain please contact WIX for additional assistance.
2. Click the account dropdown in the top right corner and select Domains.
3. Find the desired domain and select the circle with three horizontal dots to the right. Select Manage DNS records.
Here you will need to ensure that you have the following A records:
Hostname: (leave blank) | Value: 35.164.64.246
Hostname: WWW | Value: 35.164.64.246
If you receive an error when adding WWW to the A record, you may need to delete the CNAME record containing WWW
4. Remove any additional A records or CNAME records pointing to your domain and Save all changes
This should not affect your emails in any way, but if you encounter an issue with your emails not coming through your custom domain, please contact WIX.
Once you have made the changes to your DNS settings for your domain, please keep in mind, that some changes can take up to 24-48 hours.
5. Log in to your Subsplash dashboard and navigate to Web > Website to enter your SnapPages site.
Select Settings > Domain Names. Select Connect a Domain Name. Enter your domain name and if your domain is active then enable the SSL.
IONOS
IONOS
1. Make sure you have login credentials for your domain.
Log in through this link here. If you are not sure what email is associated with your domain please contact IONOS for additional assistance.
2. Select the MENU option in the top left-hand corner and select "Domains & SSL".
3. Find the domain that you would like to edit
Here you will need to ensure that you have the following A records:
Hostname: @ | Value: 35.164.64.246
Hostname: WWW | Value: 35.164.64.246
4. Remove any additional A/AAAA records or CNAME records pointing to your domain and Save all changes
This should not affect your emails in any way, but if you encounter an issue with your emails not coming through your custom domain, please contact IONOS.
Once you have made the changes to your DNS settings for your domain, please keep in mind, that some changes can take up to 24-48 hours.
5. Log in to your Subsplash dashboard and navigate to Web > Website to enter your SnapPages site.
Select Settings > Domain Names. Select Connect a Domain Name. Enter your domain name and if your domain is active then enable the SSL.
Google Domains
Google Domains
On September 7, 2023 Squarespace acquired all domain registrations and related customer accounts from Google Domains.
Domains.com
Domains.com
1. Make sure you have login credentials for your domain.
Log in through this link here. If you are not sure what email is associated with your domain please contact Domain.com for additional assistance.
2. Locate the domain you would like to edit under My Domains and select Manage.
If you only have one domain in this account, Domain.com may navigate you directly to the domain summary so you may not need this step.
3. Find the vertical menu on the left side of the page and select DNS & Nameservers.
4. Under the title of the page, DNS & NAMESERVERS, select DNS Records.
Here you will need to ensure that you have the following A records:
Name: @ | Content: 35.164.64.246
Name: WWW | Content: 35.164.64.246
5. Remove any additional A records or CNAME records pointing to your domain and Save all changes
This should not affect your emails in any way, but if you encounter an issue with your emails not coming through your custom domain, please contact Domain.com.
Once you have made the changes to your DNS settings for your domain, please keep in mind, that some changes can take up to 24-48 hours.
6. Log in to your Subsplash dashboard and navigate to Web -> Website to enter your SnapPages site.
Select Settings -> Domain Names. Select Connect a Domain Name. Enter your domain name and if your domain is active then enable the SSL.
Network Solutions
Network Solutions
First, you’ll want to check on your nameservers and make sure they are pointing to the Network Solutions. Make sure they are pointing to ns.worldnic.com.
If you see a number after NS that is different from the number in the screenshot, that is okay, you just want to make sure that it is still going to worldnic.com
Setting up your DNS records
You will need to set up One A-Record that will be titled the @ symbol. Set this record with the value (35.164.64.246) to ensure the connection works properly.
Next, you will need to set up one CNAME Record that will be titled www (no dots or your domain after). Set this record with the value that points to your domain name to ensure that the connection works properly.
After setting these two records, your records should look like this
Squarespace.com
Squarespace.com
1. Make sure you have login credentials for your domain.
Log in through this link here. If you are not sure what email is associated with your domain please contact Squarespace for additional assistance.
2. Click on "Domains" in the top left corner of the screen.
3. Click on the domain you want to connect. You may see multiple domains depending on how many you own.
4A. Select DNS on the left-hand side of the screen.
4B. Add or Edit DNS Records
Here, you will need to ensure that you have the following A records:
Host: @ | Data: 35.164.64.246
Host: WWW | Data: 35.164.64.246
You can choose to edit existing A records and point them to the Subsplash IP address 35.164.64.246 or delete the existing A records pointing to other IP addresses and then add new records. See the above video on how to add/remove records.
If you receive an error when adding www to the A record, you may need to delete the CNAME record containing www.yourdomain.com in the data portion of the record.
If this is a brand new Squarespace domain, you may encounter pre-existing "Squarespace Defaults" records that will need to be deleted before you can add custom records.
These records will interfere with your domain connection and may appear in the SnapPage dashboard, as in the example below.
5. Log in to your Subsplash dashboard and navigate to Web > Website to enter your SnapPages site.
Select Settings -> Domain Names. Select Connect a Domain Name. Enter your domain name and if your domain is active then enable the SSL.
Once you have made the changes to your DNS settings for your domain, please keep in mind, that some changes can take up to 24-48 hours.
FAQ
Unable to edit the WWW record
In some cases, you'll need to delete an already existing c-name record for the "WWW" host.
You'll set these records with the same value (35.164.64.246) to ensure the connection works properly.
Unable to Modify A-records
If you are unable to modify your a-records, most likely your domain is being controlled through another service. This is common if you are pointing to custom nameservers. In this case, we would recommend reaching out to your domain host for further instructions on how you can start using their default nameservers.
Our emails are not working after switching domain hosts.
If your emails are not working after switching domain hosts, please get in contact with your domain host to make sure the proper MX records are configured. Making changes to the A-records should interfere with emails.
Do you host our domain?
Subsplash / SnapPages is not a domain host.
We don't know who is hosting our domain.
If you are not sure who is hosting your domain, you can use an online tool to check the DNS records. This will you give a clear indicator of who is hosting your domain.
Here is a tool we often use for looking up domain hosts: https://mxtoolbox.com/DNSLookup.aspx. Just type in your domain name and you should see who is hosting your domain.
I need to transfer my domain from FaithLife
If you received an Authorization code from Faithlife, that code allows you to transfer your domain to a new Domain Host.
Unfortunately, we do not host domains on our platform, we simply point them to your site from your domain host. It is like a post office when you move to a new address: you don't change from the company, but you simply tell them that you need your address changed.
In this case, we would have to look at a different domain host to transfer the domain to. We usually recommend either GoDaddy or Google domains since they are the easiest to navigate, have fair pricing, and can also easily have your own domain-specific emails set up.
Check out the following articles below on how to transfer to either one.
Google Domains transfer article
GoDaddy domains transfer article
Once you have transferred your domain, please follow the steps listed above in this article or watch one of our guided tutorials on the specific domain host.