Accessing Troubleshooting Information From the App
Open up the app.
Open up the profile menu in the top-right corner.
Press and hold the developer branding (Subsplash or The Church App) at the bottom of the menu for a few seconds until the "Troubleshooting Information" page opens.
Select "Copy to Clipboard" and paste it into the email to Support.
Watch this video to see a walkthrough of the steps above!
Clearing the App Cache for Apple and Android
These are troubleshooting steps that are used frequently by our Support staff to reset the app and help clear issues.
Apple
Open up the app.
Open up the profile menu in the top-right corner.
Press and hold the developer branding (Subsplash or The Church App) at the bottom of the menu for a few seconds until the "Troubleshooting Information" page opens.
Select "Clear Cache".
Android
Navigate to your device's settings.
Click on "Apps & Notifications".
Find your organization's app or The Church App.
Clear the app's storage and cache.