Setting up your wireless connection
🖨️ Use the following guide to connect your Brother printer to your Wi-Fi network: How to set up and connect your printer to Wi-Fi
If your iPad app says you’re connected to your printer but labels are not printing, it is possible that your printer is not yet set up on the same Wi-Fi network as your iPad.
This is often a result of setting up your printer on a home network prior to testing your setup at your church. We suggest walking through the printer setup instructions at your church, to ensure you are connected to the correct network.
📱 Use this support article for help connecting your iPad to Wi-Fi: Connect your iPad to the internet
Experiencing issues with a shared printer connection?
We believe that the reason you might be experiencing issues with printer connectivity is due to mesh networks and/or dual-band wireless routers, which are common practice for larger buildings or high-traffic spaces. Thanks to this helpful article from Brother we have identified a few areas to check:
Naming your 2.4 & 5 GHz wireless bands the same thing (Example: Internet & Internet) can cause repeated connection loss. We suggest updating at least one of your networks to include what band it is using (Example: Internet & Internet 5G).
If you are using a Dual Band router, your devices (printer & iPad) connected to different bands (2.4 GHz & 5GHz) should be able to communicate just fine. Only if your 5 & 2.4 GHz bands are running off of separate routers would this be an issue and you'd then need to connect your iPad to the same 2.4 GHz band.
If you are using a Mesh network (multiple access points that appear as a single network) and you experience repeated offline or lost connection issues with your Brother machine, the mesh network’s name (SSID) must be separated into different bands and the Brother machine must be connected to the 2.4 GHz network.
Not all mesh network configurations allow for separating the network name (SSID). Please check with your device manufacturer for specifications and instructions.
Brother has found their printers to be incompatible with the brand Eero and their mesh network devices. Unfortunately, there is no workaround at this time.
Some mesh networks will try to redirect your device to a different bridge to help balance high traffic (I.E. When all of your church members begin connecting to your network on Sunday). If your network does this, make sure you are locking your printer and iPad to a single bridge, eliminating the possibility of your devices being switched.