Contacting Parents via SMS
With the new version of the Subsplash Check-in app, volunteers will be able to text parents directly from the Roll Call experience in the app.
This feature is available on the 6.13 version of the Subsplash Check-in app.
Where to find this?
After tapping an open Session on the settings screen of the kiosk and tapping a profile, volunteers will see the profile details. In this popup, they will also see the profile details for the person who checked this profile in.
To send a text, tap the message icon button on the right side.
This will open the texting interface. We have pre-populated a message containing the parent’s name, the church/organization’s name, and the child’s name.
Feel free to use this content as provided, or replace the message with a different one.
Tapping Send will send the message.
Opt-outs
If the parent has opted out of SMS messages from Subsplash, this view will show, blocking the volunteer from sending a text message.
In the event of an emergency, we recommend calling/texting the provided phone number from a personal device.
Opting back in
Subsplash allows users to opt out of receiving SMS messages by replying with the word "STOP". Once a user has opted out, they can opt back in by replying with the word "START" or "UNSTOP".
However, there are a few reasons why this might not work as expected:
Propagation Delay: Changes to opt-in status may not take effect immediately. It can take some time for the opt-in status to propagate through the system.
Carrier Restrictions: Some carriers may impose restrictions on the ability to opt back in after opting out. This could be due to regulatory requirements or carrier-specific policies.
30-day Restriction: Subsplash imposes a 30-day restriction on opting back in after opting out. This is to prevent accidental or unwanted opt-ins. If a user tries to opt back in before the 30-day period is up, they will receive a message saying they will begin receiving messages again, but they won't start receiving messages until the 30-day period is over.
Message Delivery Issues: There could be issues with message delivery that are preventing the opt-in confirmation message from being delivered. This could be due to network issues, carrier issues, or issues with the user's device.
Restrictions
Only US phone numbers will be eligible to receive text messages
All text messages will be sent from this Subsplash number (833) 995-3666
Text messages have a 160 character limit