The Transfers section of your Subsplash Dashboard is your central hub for tracking how and when donor generosity moves from a digital gift into your actual bank account. Whether you are reconciling weekly deposits, checking on a pending ACH transaction, or navigating how a bank holiday might shift your payout schedule, this guide breaks down everything you need to know to keep your books perfectly balanced.

By default, Subsplash will deposit funds into your bank account weekly, every Wednesday. While Wednesday is the day you will receive the funds, the batching date for any transfer will typically fall two business days prior: Monday at 12:01 AM UTC (based on the time zone your bank utilizes)

When those funds hit your bank account, a Past Transfer report will generate in the Transfers area of your Dashboard. The exact time funds become available in your account is determined by the receiving bank’s processing schedule. These schedules can vary due to internal operations, systems, or updates within the banking network, which are beyond our control.

Here is a visualization of the transaction window and deposit timeline:

Individual donations can only be included in a transfer once the funds have been processed and released by the donor’s bank before the batching time. This most commonly affects ACH transactions, which typically take 1-3 days to process. If you want to better understand the journey of a gift from the donor's wallet to your bank, take a look at our article, Transaction Processing Times.

Here's a helpful graphic to show what day you may receive a gift in your bank account, based on the day the gift is processed:

After navigating to Giving > Transfers in your Subsplash Dashboard, click Bank account info in the top right to view your bank details. This page displays the specific checking account where Subsplash routes your transfers. Only one bank account can be linked to a Subsplash Giving account at a time.

If you need to change where your funds are deposited, you can find a complete walkthrough in our article, Add or Update your Giving bank account.

The Pending Transfers section is a running balance of all gifts that have been processed, or are still being processed, but have yet to be transferred to your bank account.

Clicking into the Pending Transfers section opens a summary page breaking down these balances in detail. This view also includes a complete list of every individual transaction included in the pending balance.

The Past Transfers section shows your entire history of Transfers from Subsplash to your bank account. As soon as a transfer has been successfully deposited into your bank account, it will appear here.

To view the details of any given transfer, you can click on the transfer of your choice. You will then be presented with the Past Transfer details page.

When viewing your Transfers page, each Transfer will display one of three tracking statuses to let you know exactly where your funds are in the pipeline:

You can download a detailed CSV export of your deposit at any time! Simply navigate to your desired Transfer detail page and click Export in the top right corner.

There are eleven US Bank holidays each year that impact when you receive your bank deposit. Regardless of whether your organization is US or Canadian-based, this schedule affects you because our backend processor, Stripe, is US-based and observes these federal holidays.

The eleven observed bank holidays are:

When a bank holiday falls on a Monday or Tuesday, the weekly transfer batches early on the preceding Friday. Because of this early cutoff, weekend donations are pushed to the following week's deposit. Holidays occurring later in the week won't alter your batching schedule, though Transfers and ACH processing may experience slight clearing delays.