Apple
Now that you are on your own Apple Developer account you may receive emails from time to time. Fortunately, with Subsplash as an Admin on your account, there's no need to worry about the vast majority of these emails.
You do not need to take any action If you receive an email about any of the items below, either our team Release team has received the notice as well and will take action or there is no action required:
Action Needed: Apple Push Services Certificate Expires in 30 Days
iOS Distribution Certificate Expires in 30 Days
Potential Loss of Keychain Access
The status of your (iOS) app, _____ , is now "Waiting for Review"
The status of your (iOS) app, _____ , is now "In Review"
Your Certificate Has Been Revoked
SubscriptionPricePoints endpoint now requires a territory filter
Action Needed Emails
Renewing your membership
Renewing your membership
Once a year, Apple requires that you log in and agree to be a developer for another year. All you need to do is log in to developer.apple.com and follow the instructions on the banner!
Accepting new Agreements and Licenses for App Store Connect
Accepting new Agreements and Licenses for App Store Connect
A few times a year, Apple releases a new Program License Agreement that needs to be accepted by the Account Holder. All you need to do is log in to developer.apple.com and follow the instructions on the banner!
Trader Status
Trader Status
If you are a non-profit, you are most likely not a Trader. Simply navigate to your App Store Connect Account, select Business at the top, and select non-Trader.
Billing
Billing
If you have a paid developer account (For Profit companies/organizations) then you may receive emails regarding updating your payment method for the account. Follow the instructions in the email to keep your account up to date.
For most emails mentioning account updates, policy updates, or new account features, our team will handle those for you, with a few exceptions:
Google Account Verification Deadline
Google Account Verification Deadline
Email subject from Google: “Choose your Google Play account verification deadline now to reserve your preferred slot”
Google Play has released verification requirements to all existing Google Play developers, who created their Play Console account.
What is required of me right now?
Log in and select your verification date if it hasn't already been selected (your DUNS number exists in your Subsplash App Dashboard in Settings > Developer Accounts > Apple Developer, provide this now if you can. If this is not in your dashboard, use the look-up tool here and make sure all of the information is accurate and/or make edits if not). You will be notified 60 days prior to that selected verification date with instructions on how to provide your Organization’s information/documents to Google Play.
When account verification is available in the Play Console, there will be a red banner on the home page after logging in. You'll likely need to provide the following:
Legal name (shown on Google Play)
Legal address (shown on Google Play)
Contact email address (verified using one-time password)
Preferred locale for email communications
Contact phone number (verified using one-time password)
Developer email address (verified using one-time password and shown on Google Play)
Developer phone number (verified using one-time password and shown on Google Play)
Additional information for organizations:
Organization type
Company/business
Non-profit
Academic institution
Government
Organization size
1-10
11-50
51-100
101-1000
Over 1k employees
Organization phone number
Organization website
For additional information see Verifying your Google Play Console Account
Your organization name or address is no longer verified
Your organization name or address is no longer verified
If you received this email from Google, then you'll need to verify that your Organization information is correct in your Dun & Bradstreet profile. If it is correct in D&B, then you will want to update your information in Account Details in your Google Developer account.
If your information is incorrect in D&B, then you'll need to submit an information update request here with them so that it matches your Google developer account information.
If you do have any questions, please don’t hesitate to reach out to us here and we’ll be happy to help! Please note that while we are happy to advise on these emails and notices, if you are experiencing issues accomplishing these tasks we recommend reaching out to either Apple Developer Support or Google Developer Support.
Your Developer account is at risk of being closed because it's not being used
Your Developer account is at risk of being closed because it's not being used
Google marks developer accounts as inactive and queues them for closure based on the following criteria:
An inactive developer account without apps
The developer account was created more than a year ago.
It has never submitted an app for review.
An inactive developer account with apps
The developer account was created more than a year ago.
All published apps (including live, removed, and suspended apps) in the account have less than 1,000 combined lifetime installs.
It has not verified their Play Developer account phone number and contact email address.
It has not used Play Console in the last 180 days.
If you receive an email notification from Google stating that your developer account is at risk of closing please complete the following steps:
If you haven’t done so yet, log into your Google Play Console Developer account and verify your email address and phone number on the Account details page. You should receive email confirmation after doing so.
Request an update to your existing app on Google Play if app hasn’t been updated in more than a year