At the core of your live stream is your encoder. If your encoder is not set up properly, your stream will never make it to Subsplash, resulting in your users not having a live stream to view. Follow along in this article to learn how to set up your encoder so that you can be up and running with live streaming!
You can set up Subsplash Live on a variety of devices. For detailed instructions that are encoder-specific try searching through the knowledge base for your encoder, but our recommendation is Open Broadcast Software (OBS).
For all other encoders, be sure to use an encoder that allows the use of RTMP.
There are many encoder solutions out there on the market, and we try to offer guides and knowledge for all of them. If you do not find an article on our end or have run into issues with setup, let us know!
Once you've signed up for Subsplash Live, you can follow these steps to set up your encoder.
Navigate to the Live section in your Subsplash Dashboard.
The first time you visit this page, you will be prompted with 3 steps to get you up and running. Go ahead and copy the Server URL and Stream name/key:
If you have been through setup before and are looking for your credentials again, you can find them in your Media settings.
These unique credentials are used for an industry-standard protocol, referred to as RTMP. If you'd like to get a basic overview of RTMP, check out this video!
Once you've acquired these details, you will head over to your encoder of choice, select RTMP as your source, and enter both the Server URL and Stream name/key. This step will look different depending on your encoder, but the result should always take you to enter these credentials and configure it according to our encoding settings.
Once you enter these credentials, you must start your live stream to verify that Subsplash is receiving the stream. There can be a delay of up to 30 seconds before you see your livestream. If you've set up your encoder properly, you should see a preview of your stream and a message letting you know that your encoder was set up properly.
Once you're all set up and ready to go, hit Continue. You are now ready to learn how to schedule a live stream using Subsplash Live.