Subsplash

Supporting your donors is a shared responsibility between you and Subsplash Giving. Many of the most common donor questions can be easily answered by you. This guide is intended to help you manage your donors and empower them to manage their giving accounts.<br>​<br>Below are the most useful articles for your organization:<br>​ 

Learn how to <a href="https://support.subsplash.com/s/article/refund-gifts">issue a refund</a>

<a href="https://support.subsplash.com/s/article/The-Subsplash-Giving-Dashboard-Gifts">Review declined gifts</a> and encourage the donor to update their payment methods

- Learn how to <a href="https://support.subsplash.com/s/article/refund-gifts">issue a refund</a>
- <a href="https://support.subsplash.com/s/article/The-Subsplash-Giving-Dashboard-Gifts">Review declined gifts</a> and encourage the donor to update their payment methods

Donors can manage their accounts within the giving link by logging into their donor profiles. Here are the most common areas in which they need assistance:<br>​ 

<a href="https://support.subsplash.com/s/article/Log-In-or-Sign-Up-for-a-Subsplash-Account">Log in or Sign Up for a Giving and App Account</a>

<a href="https://support.subsplash.com/s/article/Managing-Your-Subsplash-Account">Managing Your Giving Account</a>

<a href="https://support.subsplash.com/s/article/Managing-Your-Payment-Methods">Managing Your Payment Methods</a>

<a href="https://support.subsplash.com/s/article/Link-a-debit-or-credit-card">Linking Your Debit or Credit Card</a>

<a href="https://support.subsplash.com/s/article/How-to-Link-Your-Bank-Account">Linking Your Bank Account</a>

<a href="https://support.subsplash.com/s/article/Edit-or-Stop-a-Recurring-Gift">Edit or Discontinue a Recurring Donation</a>

- <a href="https://support.subsplash.com/s/article/Log-In-or-Sign-Up-for-a-Subsplash-Account">Log in or Sign Up for a Giving and App Account</a>
- <a href="https://support.subsplash.com/s/article/Managing-Your-Subsplash-Account">Managing Your Giving Account</a>
- <a href="https://support.subsplash.com/s/article/Managing-Your-Payment-Methods">Managing Your Payment Methods</a>
- <a href="https://support.subsplash.com/s/article/Link-a-debit-or-credit-card">Linking Your Debit or Credit Card</a>
- <a href="https://support.subsplash.com/s/article/How-to-Link-Your-Bank-Account">Linking Your Bank Account</a>
- <a href="https://support.subsplash.com/s/article/Edit-or-Stop-a-Recurring-Gift">Edit or Discontinue a Recurring Donation</a>

Introduce Your Donors to the Knowledge Center

We created a help place just for donors to answer specific giving-related questions. Encourage donors to check it out <a href="https://support.subsplash.com/s/topic/0TO5A000001hVVAWA2/giving">here</a>. We’re here to help with anything else! Feel free to email support at <a href="mailto:giving@subsplash.com" rel="nofollow noopener noreferrer" target="_blank">giving@subsplash.com</a>.

How You Can Support Your Donors

How Donors Can Support Themselves

Introduce Your Donors to the Knowledge Center