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Pro Support

Get the fastest response times from Subsplash Support when you need it most.

Cody Walton avatar
Written by Cody Walton
Updated this week

Pro Support builds on the same great support experience our clients love by adding even faster response times, priority app updates, and access to live chat in the dashboard. Adding Pro Support to your package will provide the fastest email responses and enable live chat support with our team of specialists, with the option to instantly turn the chat into a voice or video call. In addition to live chat support, you will also "skip the line" when you submit an app update request, sending your request straight to the top of our queue and ensuring you get the fastest updates. You'll also be added to our priority list for app version updates, which means you'll be among the first to get new features when they become available!*
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Choose your support

Standard Support: Free!

Pro Support: $89/month

  • Ticket response time within 48 hours

  • Ticket support 7 days a week

  • Instant answers with 24/7 AI Support

  • Unlimited access to Subsplash Academy & Knowledge Center

  • Dedicated Client Success Manager

  • Real-time chat support built into your Dashboard

  • Direct video & screen share calls with a live specialist

  • Expedited ticket responses within 2 business hours

  • Priority ticket support 7 days a week

  • Instant answers with 24/7 AI Support

  • Unlimited access to Subsplash Academy & Knowledge Center

  • Dedicated Client Success Manager

  • Priority app version updates for new features*

Exclusive Giving partners save 20% monthly on Pro Support!

Upgrade today in your Dashboard or reach out to your Client Success Manager for the next steps on implementing Pro Support for your ministry!

*App update timelines may be affected if Developer Accounts are not in good standing (requiring verification, outstanding terms & conditions, etc.)

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