A donor can request a refund for a transaction that has already been processed. To request a refund for a transaction that has already been processed, you can either contact your organization directly via the email address noted at the bottom of your email receipt or by visiting your church or organization's website.
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Email receipts are sent immediately after you make a gift. The subject line is always Gift Receipt. The exact sender email will vary slightly between receipts, but the sender domain is always @secure.subsplash.com. If you don't see the receipt in your inbox, try searching by the subject line or sender domain and checking your spam folder.
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If the gift is recurring and has not been processed yet, a donor can Edit or stop a recurring gift by logging into your donor account.
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A Giving Administrator from the church can stop a recurring gift if it has not been processed by logging into the giving dashboard and going to Giving>Recurring>select the recurring gift>click discontinue gift.