You will find the "?" launcher on all pages of your Dashboard, you can start a new message with our assistant and ask it for whatever help you need. After you ask a question, our assistant will search through our collection of support resources for the best answer.

In addition to answering your question there are a couple of helpful tasks our assistant can do for you:

Need to create a QR code to put on a printing material or a slide? Simply send "QR Codes" to our assistant. It will ask you for a URL and will generate a QR code for you that you can save and use wherever you need it!

Want to add our Premium Content Library to your app? Open up a new message and send "Subsplash Premium Content". Our assistant will create the link item and add it directly to your Dashboard. It will also send you the image you can use for the item, just open the image, save it to your computer and upload it to the link found in your Dashboard (Library > Links > Subsplash Premium Content Library). Click here for more info on our Subsplash Premium Content Library.
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If you run into issues seeing the '?' Support Launcher in the Dashboard, make sure you disable or have exceptions set on any browser ad-blockers or script-blocking extensions for the Subsplash Dashboard, these will keep the "?" launcher from loading.

To verify if it's an extension or browser-related blocker, swap to Incognito or Private mode, if the Subsplash Assistant starts showing then you know it's an extension.

Some browsers have stricter privacy built into them, like Brave, which will block the Subsplash Assistant. In general, we recommend Google Chrome for Dashboard use.

If you see the Support Launcher in places like the Support site or Academy, but it does not recognize you after logging into the Dashboard, please ensure you have cookies enabled in your browser and allowed for subsplash.com.