Reconnecting a Google Play Console account with Subsplash ensures smooth, uninterrupted app updates and maintenance. Follow the step-by-step guide below to remove the previous API user, establish the new service account connection, and upload the updated credentials to the Subsplash Dashboard.
If you encounter an error message or can't complete a step, please contact Subsplash Support. Our Developer Account Support team will be happy to help!
Before You Begin
Make sure you have access to the account owner email associated with your organization's Google Play Console account.
Step 1: Remove Your Existing API User
Before creating a new connection, you'll need to remove your existing Subsplash API user from Google Play Console.
Open Google Play Console.
Sign in using the account owner email associated with your Google Play Developer account.
From the left-hand menu, select Users and permissions.
Locate your existing Subsplash API user (typically an email address ending in iam.gserviceaccount.com).
Click Manage next to the API user.
Select Remove user and confirm.
Your previous API user has now been removed from Google Play Console!
Next, you'll create a new Google Cloud project and service account to restore your connection with Subsplash.
Step 2: Access Google Cloud Console
Open Google Cloud Console in a new private browser tab.
Sign in using the account owner email associated with your Google Play Console account.
If prompted, review and accept Google's Terms of Service.
Google may automatically sign you in with another account. Check the profile icon in the upper-right corner to confirm you're using the correct Google account.
Step 3: Create a New Project
At the top of Google Cloud Console, click Select a project.
Select New Project.
Enter Subsplash as the project name.
Click Create.
Once the project is created, select it from the project menu.
Your new project is ready! Next, you'll enable the API that allows it to communicate with Google Play.
Step 4: Enable the Google Play Android Developer API
In Google Cloud Console, open the navigation menu in the upper-left corner.
Select APIs & Services → Library.
Search for Google Play Android Developer API.
Select the matching result.
Click Enable.
Make sure your new Subsplash project is selected before continuing.
Step 5: Create a Service Account
A service account allows Subsplash to securely manage your Android app updates without needing your Google account password.
From the Google Cloud Console navigation menu, select IAM & Admin → Service Accounts.
Confirm your new Subsplash project is selected.
Click Create Service Account.
Enter Subsplash as the service account name.
Click Create and Continue.
Under Grant this service account access to project:
Click Select a role.
Search for and select Service Account Admin.
Click Continue.
Leave the Grant users access to this service account section blank.
Click Done.
Your new service account will now appear in the list.
Step 6: Add Your Service Account to Google Play Console
Next, you'll connect your new service account to your Google Play Developer account.
Copy your service account email
In Google Cloud Console, locate the service account you just created.
Click the copy icon beside its email address.
Invite your service account to Google Play
Open Google Play Console in a new browser tab.
From the left-hand menu, select Users and permissions.
Click Invite new user.
Paste the service account email address you copied.
Select Account permissions → Admin (all permissions).
Click Invite user, then Send invite.
Your new service account is now connected to your Google Play Developer account.
Step 7: Generate Your New Private Key
Now you'll generate the private key that Subsplash will use to connect to Google Play.
Return to Google Cloud Console.
Select IAM & Admin → Service Accounts.
Locate your new Subsplash service account.
Click the three-dot menu beside it and select Manage keys.
Under the Keys tab, click Add Key → Create new key.
Select JSON as the key type.
Click Create.
Keep this JSON file secure and remember where it was downloaded. You'll need it for the final step.
Step 8: Upload Your Private Key to Subsplash
You're almost finished! The final step is uploading your new private key to your Subsplash Dashboard.
Sign in to your Subsplash Dashboard.
Navigate to your Google Play Developer account settings.
Locate the option to upload your Google Play API private key.
Select the new .json file you downloaded.
Upload the file and save your changes.
Your new private key has now been uploaded to Subsplash! Our team can now verify the updated connection and continue with your Android app update.
If you encountered an error or couldn't complete any of the steps, please reach out to Subsplash Support. Our Developer Account Support team will help you resolve the issue and get your Google Play connection back on track.