To change your Branding, App Store Info, or screenshots, an app update needs to take place. Updates happen in two different ways, explained below.
Feature Updates:
We update your app to the latest version approximately once per quarter. This ensures that your app always has the latest and greatest features, improvements, and bug fixes.
Feature updates happen on an ongoing basis across platforms. They’re typically staggered, meaning that your iOS app might be updated in January and your Android app updated in March. While we can’t provide an exact time frame for when your next feature update will occur, you can rest assured that they’re happening regularly behind the scenes.
If you make changes to your App Store Info or Branding that isn’t urgent, you can simply wait for your changes to take effect during the next feature update without using an App Update Request.
App Update Requests:
You get 2 complimentary App Updates Requests per year (the count restarts every year on January 1). It’s usually a good idea to request an app update for major changes, such as changing the name or logo of your church, or if you need new screenshots. Depending on the current queue and app store processing times, your app will be updated within 4-5 weeks from when you make the request.
When requesting an app update, it’s also a good idea to bundle together as many changes as possible. For example, if you want to request an update for your Branding, be sure to upload your new icon under Settings > Branding > App Icon first. You should also check your App Store Info to make sure everything’s still up to date.
Requesting an App Update:
To request an app update, just head to App Store Info in your Settings menu.
Screenshots:
We generate screenshots automatically based on content in your app, be sure to have your items, artwork, layout, etc in place before you submit your update request. When we submit the request the screenshots are taken and will be used in the new release. At this time custom screenshots cannot be used due to compliance with multiple app stores. We also cannot guarantee that a specific tab, page, or selection of content will be portrayed in your app store screenshots.
Screenshots are not included in the quarterly updates, so those will need to be requested as an App Update Request and will count toward your yearly limit.