Your Subsplash account can be used for many different features on our platform, including Giving, Messaging, Live Chat, and Event Registration. This account will also allow you to log into any of our apps if you are a member of multiple churches or organizations. This makes it easy for you, so you'll only have to remember one email and password.
Subsplash Dashboard Admins, a user account is not tied to your Dashboard user. To experience the Subsplash products like your members, you will need to create an end-user account. Do not log in through https://subsplash.com.
The login screen below is not for app users, donors, or those without Dashboard access. If you see this, please head to your church’s website or app before proceeding with the instructions above.
Signing up
Creating a new account can be done in multiple areas, but don't worry, you only need to create one account! The signup option can be found within the App, through the standalone Giving Link, or through a Messaging invitation.
Click to expand and view the different login areas
Click to expand and view the different login areas
Within the App
Standalone Giving Link
Messaging
While viewing any of these options, complete the following to create a new account.
Within your church's app, select the profile icon in the upper right corner.
Next, click "Log in or sign up"
If you'd like to create a new account
Select your preferred method of authentication. Your account is tied to your email address, which allows you to use multiple authentication methods if you would like.
Email (Preferred)
Continuing with email will take you through the traditional email/password setup and require you to create a password.
Apple (if you are on iOS, iPadOS, or Safari)
Continuing with Apple will allow you to create a Subsplash account using an existing Apple account.
If you would like to share your email address with your church, you will want to choose "Share My Email" instead of using Apple's Private Relay option.
Google
Continuing with Google will allow you to create a Subsplash account using an existing Apple account.
Phone
Signing up with your phone number is easy! Simply add your name and phone number then verify the code that is sent to you.
Once your account has been created, you will receive a confirmation and will automatically be logged in.
Logging In
App
Your single account will grant you access to all of the Subsplash features that require a login (e.g., Subsplash Giving, Messaging, Media Play History, and more).
Within the app, select the profile icon in the upper right, and click Log in or sign up, and select your previous method of authentication: Email, Google, Apple, or Phone.
Enter the email address and password you used to create your account.
Google/Apple
Choosing these options will use your Google or Apple accounts to login to your app profile. If you used these methods, "Forgot Password" will not work, rather you'll need to change your password in Google or Apple, then log in.
If you encounter login issues via Apple or Google, ensure to reset your credentials directly through their respective recovery platforms: Apple or Google.
Phone
Login by phone allows you to receive a one time code each time you log in. Simply enter the phone number associated with your account and you will receive a code. Type that code in the field to login.
Giving
If you need to edit your Giving payment methods, recurring gifts, or check gift history, you can log in directly through your church’s app, or by using the Giving Link or Giving Embed found on your church's website. The login credentials for Subsplash Giving will be the same as your app login credentials.
App
Within your church's app, select the profile icon in the upper right corner, click Log in or sign up, and select your previous method of authentication: Email, Google, or Apple
Website
Logging into your Subsplash account through your church’s website will depend on what tools from Subsplash they use. If they use Subsplash for donations, they will likely include a Giving Embed directly on the website or link out to a standalone Giving Link.
Giving Embed
Your church may embed the giving portal directly onto its website. To begin signing into your account, select Log in to your giving account, and select your previous method of authentication: Email, Google, or Apple
Standalone Giving Link
If they are using a Standalone Giving Link, selecting the link will redirect you to a Giving Page, similar to the image below. In the upper right corner, select Log in or sign up, and select your previous method of authentication: Email, Google, or Apple
Password Reset
If you need to reset your password for any reason, follow the instructions above to find the login page. Below the selection box, select Forgot Password? to start the password reset process. When an email with an associated user account is entered, a password reset email will be sent to the email entered. Click the button in the email to reset and enter a new password. If you are having trouble receiving the password reset email, please check out our article on Troubleshooting Your Email. If your Subsplash account was created using third-party authentication methods, additional troubleshooting instructions apply:
For accounts created with Apple ID, you must use the "Sign in with Apple" option. To reset your Apple ID password, visit the Apple ID recovery page at Apple’s account recovery website.
For accounts created with Google Login, use the "Sign in with Google" option. Reset your Google account password by visiting Google’s recovery process.
Troubleshooting Specific Email Client Issues
Some email clients, like Microsoft Outlook, may block important elements like password reset buttons from emails. To resolve such issues:
Open the email in a browser: Use the "view in browser" option if available or copy the full reset link to a new browser tab.
Forward to a new address: Send the email to another inbox, such as Gmail, where HTML formatting might work better.
The password reset function will only work for accounts set up using the "Login with email" option. For third-party authentication methods such as Apple or Google, password resets must be handled through their respective recovery platforms: Apple’s account recovery website or Google’s recovery process.
Switching from Third-Party Login to Email-Based Login
If you wish to switch to or add email-based login to your account, follow these steps:
Sign out of your Subsplash account.
On the login page, choose Email as the sign-in method.
Opt to create an account using the same email address on your profile. If it lets you know there is already an existing account you can use the “Forgot your password” option to request a password reset email. This will enable you to create/update your password for an email-based Subsplash login.